Tue 23rd August 2022
|Company
|DUCATI LONDON
.
We are looking for a highly motivated Motorcycle service and parts manager to join the flagship central London Ducati store. This role would ideally suit someone with proven customer service experience who is looking to establish or further a career in the motorcycle industry in the aftersales sector.
We are looking for candidates who will be able to bring their passion and enthusiasm for motorcycles into the brand. This is an excellent opportunity to join one of the most exciting brands in the market today.
Responsibilities include (but not limited to):
Ensuring the workshop is productive and operating efficiently
Ensuring all warranty claims are handled effectively to the satisfaction of the customer and the brand
Organising data capture so customers are communicated with effectively and all sales opportunities are fully utilised within the aftersales department.
Monitoring customer satisfaction scores and acting accordingly to reflect the expectations of the brand and the business
Controlling parts and accessories stock levels.
Point of contact for Parts sales enquiries.
Essential
Computer literate
Passion for motorcycles, especially the Ducati brand
Ability to work within a defined process as part of a close knit team
Ability to manage customer expectations and have a range of conversations with customers
Ability to manage and communicate with both workshop and customers
Successful track record as aftersales/service/parts advisor in motorcycle/automotive
Solid technical understanding of motorcycles