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Service Manager/Advisor

We are looking for a highly motivated Motorcycle service and parts manager to join a new central London Ducati store. This role would ideally suit someone with proven customer service experience who is looking to establish or further a career in the motorcycle industry in the aftersales sector.

We are looking for candidates who will be able to bring their passion and enthusiasm for motorcycles into this brand-new franchised business. This is an excellent opportunity to join one of the most exciting brands in the market today.

Responsibilities include (but not limited to):

  • Ensuring the workshop is loaded and operating efficiently.
  • Ensuring all warranty claims are handled effectively to the satisfaction of the customer and the brand.
  • Organising data capture so customers are communicated with effectively and all sales opportunities are fully utilised within the aftersales department.
  • Monitoring customer satisfaction scores and acting accordingly to reflect the expectations of the brand and the business.

Essential

  • Computer literate
  • Passion for motorcycles, especially the Ducati brand
  • Full motorcycle & car licence
  • Ability to work within a defined sales process as part of a close-knit team.
  • Ability to manage customer expectations and have a range of conversations with customers.
  • Ability to manage and communicate with both workshop and customers.
  • Successful track record as aftersales/service/parts advisor in motorcycle/automotive
  • Solid technical understanding of motorcycles
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